Refund policy
Handmade Items
Many products sold by Kat’s Next Chapter are handmade or hand-finished with care. Because of the handmade nature of our products, slight variations may occur from item to item.
Small differences in color, placement, trimming, sizing, lamination, or other handmade details are normal and are not considered defects.
Please also keep in mind that colors may appear slightly different depending on your screen, monitor, or device settings.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, you must contact Kat’s Next Chapter within 3 days of the package being marked as delivered.
Please email KatsNextChapter2026@gmail.com and provide:
- Your full name and order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Clear photos of the original packaging and shipping materials
Photos are required in order for us to review your claim.
Claims submitted more than 3 days after the package is marked as delivered may not be eligible for a replacement or refund, except where otherwise required by applicable law.
Once your claim has been reviewed and approved, Kat’s Next Chapter will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Please do not discard the item or its original packaging until your claim has been resolved, as additional photos or information may be requested.
Shipping Delays & Lost Packages
Once an order has been transferred to the shipping carrier, delivery times may be outside of our control. Kat’s Next Chapter is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.
If you believe your package has been lost in transit, please contact KatsNextChapter2026@gmail.com and we will do our best to help you determine the appropriate next steps.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors, and contact the shipping carrier for assistance.
Kat’s Next Chapter is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. However, you are welcome to contact us and we will do our best to assist you with determining the appropriate next steps.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please email KatsNextChapter2026@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has shipped.
If an order is returned to Kat’s Next Chapter due to an incorrect or incomplete address provided by the customer, additional shipping charges may be required to resend the package.
Order Cancellations
Because we begin preparing and processing orders as quickly as possible, orders cannot be canceled once they have been placed.
Please review your items, quantities, shipping information, and other order details carefully before completing your purchase.
Questions or Order Concerns
If there is a genuine issue with your order, please reach out. While all sales are generally final, we want every Kat’s Next Chapter order to arrive as intended and will always do our best to address legitimate order issues.
For questions regarding your order, please contact:
Please include your order number in your email so we can assist you as quickly as possible.
Thank you for supporting my small business and becoming a part of the enchanted world of Kat’s Next Chapter. ♡